Shipping policy

Shipping & Returns Policy

Shipment Locations & Restrictions

We currently ship to [insert locations – e.g., all Australian states and territories, and selected international destinations].
Please note that certain items may be restricted from shipping due to carrier regulations or local laws. If an order cannot be fulfilled due to shipping restrictions, we will notify you immediately.

Processing & Shipping Times

Orders are typically processed within 1 business day of payment confirmation (same day on orders placed before 12 noon).
Estimated delivery times vary depending on the shipping method selected at checkout:

  • Standard Shipping: 2-8 business days (See AusPost and Sendle for current timeframes) 

  • Express Shipping: 1-4 business days (See AusPost express shipping for current timeframes)

  • International Shipping: 5-60 days (See Sendle for more accurate and up to date shipping timeframes to your location) 

Please note: delivery times are estimates only and may be affected by factors outside our control (e.g., courier delays, public holidays, or customs clearance for international orders).

Shipping Costs

Shipping costs are calculated at checkout based on order weight, size, and destination.

  • Standard Shipping: from $10

  • Express Shipping: from $25

  • International Shipping: from $20

Any additional charges will be clearly displayed at checkout before you confirm your order.

Shipping Methods

We partner with reliable carriers such as [Australia Post / DHL / UPS / other] to deliver your orders. At checkout, you can select from:

  • Standard Shipping – cost-effective delivery within standard timeframes.

  • Express Shipping – faster delivery for urgent orders.

  • International Shipping – available for customers outside Australia.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and instructions on how to monitor your shipment.

Damaged or Lost Packages

If your order arrives damaged, or if it has not been delivered within the estimated timeframe, please contact us at shipifyemail@gmail.com within 7 days of the expected delivery date.
We will work with the courier to investigate and resolve the issue. In some cases, replacements or refunds may be offered once the investigation is complete.

International Shipping

We ship internationally to outside Australia. Please note:

  • Customs duties, tariffs, and taxes may apply and are the responsibility of the recipient.

  • Delays may occur due to customs clearance, which are beyond our control.

  • We recommend checking your local customs policies before placing an order.

  • We ship to all countries where Sendle delivers. 

Returns & Exchanges

If you are not satisfied with your purchase, you may return eligible items within 14 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.

  • Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrectly supplied.

  • Refunds will be issued to the original payment method once the return has been received and inspected.

  • Please review our refund policy here https://shipify.online/policies/refund-policy 

Customer Service & Contact

For any shipping or returns-related inquiries, please contact us at:
📧 Email: shipifyemail@gmail.com
📞 Phone: +610477407550

Terms & Conditions

Shipping costs, delivery times, and return policies are subject to change without notice. Any updates will be published on this page.